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Terms and Conditions
Last updated March 2026
1. Membership
1.1 The purpose of the PAK’nSAVE Sticky Club programme (“Sticky Club”) is to reward our regular PAK’nSAVE customers who become members with the ability to use SHOP’nGO in PAK’nSAVE South Island stores through the issue and use of a Sticky Club Tag.
1.2 Sticky Club is operated by Foodstuffs (N.Z.) Limited (“Foodstuffs”).
1.3 Sticky Club is only available in PAK’nSAVE South Island stores. In addition, you can only scan your Sticky Club tag at a South Island store.
1.4 Sticky Club membership is free. To join, simply pick up a Sticky Club Tag in-store and register it at the Customer Services desk or by phoning the Sticky Club Call Centre on 0800 80 75 75 during normal business hours.
1.5 To join Sticky Club, you must provide us with a valid email address as we will primarily communicate Sticky Club member benefits to you via email. Without an email address we will be unable to provide you with the full benefits of being a Sticky Club member. Once you’re a member you can log into your existing Sticky Club member account at stickyclub.co.nz at any time and update your communication preferences.
1.6 Sticky Club is primarily intended as a programme for individuals. However from time to time Foodstuffs may in its absolute discretion accept applications from businesses, organisations and societies to join. You may apply to register your New Zealand business, organisation or society to Sticky Club by providing your business, organisation or society’s name and relevant contact details including physical business address, postal address, phone number and email address at the time of registration. You will still need to provide a contact name for an individual at your business, organisation or society. Notwithstanding the above, individuals or businesses purchasing goods from PAK’nSAVE for the purposes of resale will not be eligible to join Sticky Club.
1.7 Sticky Club is intended for use by people located in New Zealand and is not intended for use by people located outside New Zealand. All Sticky Club members must be residents of New Zealand and have a valid New Zealand physical address and postal address.
2. Acceptance of terms and conditions
2.1 These Terms and Conditions (together with any amendments from time to time) govern Sticky Club. Submitting a Sticky Club member registration and use of your Sticky Club Tag or membership number, or any other participation in Sticky Club will be deemed acceptance of these Terms and Conditions.
2.2 Foodstuffs reserves the right to amend the Sticky Club Terms and Conditions, at any time, and will communicate any changes by publishing revised Terms and Conditions. Your continued participation in Sticky Club following any changes to the Terms and Conditions will be deemed acceptance of the updated Terms and Conditions.
3. Sticky Club Tag and Member Account
3.1 The Sticky Club Tag is issued by and remains the property of Foodstuffs, and must be returned to Foodstuffs on request or destroyed when no longer valid or required by us.
3.2 When you first set up your Sticky Club member account you will be asked to create a password to prevent unauthorised access to your account. Once your member account is set up, you will be able to log into stickyclub.co.nz to update your member account details.
3.3 Your Sticky Club Tag can only be used at PAK’nSAVE stores in the South Island to use SHOP’nGO
3.4 You may only have one Sticky Club Tag registered in your name at any one time.
3.5 If your Sticky Club Tag is lost or stolen you must immediately log in to your member account or contact the Sticky Club Call Centre on 0800 80 75 75 and:
• place your Tag on hold (until you find your Tag again); or
• register a replacement Tag against your existing Sticky Club member account.
To replace your Tag, you will first need to pick up a new Tag from a PAK’nSAVE South Island store.
3.6 Where a Sticky Club Tag is lost or stolen, Foodstuffs is not responsible for any loss of member benefits.
3.7 The Sticky Club Tag is not transferable, cannot be copied, bought or sold, and can only be used by the member who is registered against the Tag to use SHOP’nGO. Proof of identification may be requested at any time.
3.8 Your Sticky Club Tag is not a credit card, debit card or gift card and you cannot load money onto the Tag.
7. Your Responsibilities as a Sticky Club Member
7.1 Up to date contact details – As a Sticky Club member, you must provide us with your correct full legal name and personal contact details such as your residential address, date of birth, postal address, phone number and email address. Please update your Sticky Club member account with any changes to your personal or membership details at stickyclub.co.nz by advising the Sticky Club Call Centre on 0800 80 75 75. Foodstuffs will not be liable for any loss of benefits resulting from your details being out of date or inaccurate and may exercise its rights under clause 8.1.
7.4 Protect your Sticky Club account and password - You are responsible for the safe-keeping of your Sticky Club Tag and protecting access to your Sticky Club member account, including any security details such as your password or security question and answer. You must notify Foodstuffs immediately if your Sticky Club Tag is lost or stolen or of any unauthorised use of your account and/or password or any other breach of security. We will not be held responsible for any loss you suffer arising from you failing to safe-guard your Sticky Club Tag, your password or any other security details.
8. General
8.1 Foodstuffs reserves the right, at any time without notice, to terminate Sticky Club, decline to register a Sticky Club Tag, amend these Terms and Conditions, alter or suspend any member benefit, and on reasonable grounds, withdraw, suspend or cancel a Sticky Club Tag and/or Sticky Club membership.
8.2 Foodstuffs is not liable for any delay with registering a Sticky Club Tag, or any system outages or product unavailability that prevent the fulfilment of any member benefit at a particular PAK’nSAVE store.
8.3 On the death of an individual Sticky Club member their Sticky Club membership will terminate
9. Privacy
9.1 Foodstuffs through its related companies, Foodstuffs South Island Limited and Foodstuffs North Island Limited, collects and holds personal information in accordance with its obligations under the Privacy Act 1993 (Privacy Act).
9.2 From time to time Foodstuffs may need to obtain personal information from you in the course of providing the Sticky Club programme to you. Personal information is any information about you that identifies you, or by which your identity can reasonably be ascertained. To register with Sticky Club, you will need to provide Foodstuffs with certain personal information, which may include your name, address, email address, phone number and other requested information. In addition, we may collect various information from you when you purchase goods or services from us or scan your Sticky Club Tag (including transactional data).
9.3 By joining and participating in Sticky Club and using your Sticky Club Tag, you agree that Foodstuffs may collect, store and use your personal information to do any of the following:
• contact you in relation to your Sticky Club membership and provide you with the benefits of being a Sticky Club member and having a Sticky Club Tag;
• contact you (or allow a PAK’nSAVE store staff member to contact you) in relation to store transactions where you have scanned you Sticky Club Tag;
• identify and determine member benefits, offers or promotions that may be relevant to you, based on what you like to buy;
• provide you (or allow a third party to provide you) via email, online (Sticky Club website or social media channels or by post with details of special offers, discounts, prize draws, competitions and information about products and services offered by Sticky Club, PAK’nSAVE or other brands, that may be of interest to you.
• conduct research related to your supermarket shopping including sending you invitations to complete surveys from time to time;
• use your personal information for other Foodstuffs marketing and promotional purposes;
• take actions required to keep your information secure;
• undertake data analytics, insights or data mining (including the anonymisation or aggregation of your personal information with other data) to identify patterns and trends, and use the full benefit of that analysis.
• from time to time we may use your data to target you through social media channels, like Facebook. In this case, we match encrypted (hashed) email addresses with encrypted Facebook data to identify a match in a secure environment. The hashed data is deleted as soon as the match is complete and never kept or used by Facebook or shared with any third party, and
• Such other purposes we make known to you at the time of collection.
9.4 By joining Sticky Club and using your Sticky Club Tag, you agree that Foodstuffs may share your personal information to third parties for the purposes listed in clause 9.3 and in particular that Foodstuffs may also share your personal information to our related companies including Foodstuffs South Island Limited and Foodstuffs North Island Limited, agents working on behalf of Foodstuffs (such as mailing companies, research companies, data hosting suppliers and other suppliers), Foodstuffs North Island Limited and Foodstuffs South Island Limited’s suppliers, and a Foodstuffs North Island Limited or Foodstuffs South Island Limited franchisee PAK’nSAVE store owner or store staff member for the purposes set out in clause 9.3, provided that unless required by law, we will not otherwise pass on your personal information to a third party.
9.5 Security of personal information is important to us and we will take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, you acknowledge that security of the transmission of data over the internet can never be guaranteed. To the maximum extent permitted by law, Foodstuffs will not be liable for any direct or indirect damage or loss if any third party gains unauthorised access to your information.
9.6 Under the Privacy Act you have the right of access to your personal information that we hold about you, and to have that information corrected and/or updated. To access, correct or update information we hold about you please log into your member account at stickyclub.co.nz or by calling the Sticky Club Call Centre on 0800 80 75 75. Your personal information will be held by Foodstuffs (N.Z.) Limited at 167 Main North Road, Papanui, Christchurch 8140.
9.7 If you find that information we hold about you is incorrect, please contact us immediately and we will correct it. Our contact details are above.
10. Governing law and disputes
10.1 The Sticky Club programme is governed by New Zealand law. If we have any issues which need to be resolved by a Court, you agree to the exclusive jurisdiction of New Zealand Courts.
