Important: Initially PAK’nSAVE Sticky Club will be available in PAK’nSAVE South Island stores only.
1.1 The purpose of the PAK’nSAVE Sticky Club programme (“Sticky Club”) is to reward our regular PAK’nSAVE customers who become members, with benefits that are not available to other shoppers, through the issue and use of a Sticky Club Tag.
1.2 Sticky Club is operated by Foodstuffs (N.Z.) Limited (“Foodstuffs”).
1.3 While in the future Sticky Club will operate through PAK’nSAVE stores nationally, initially it will be launched in the South Island with Sticky Club benefits only available at PAK’nSAVE South Island stores.
1.4 Foodstuffs will inform customers when Sticky Club is fully available in both the North Island and the South Island, at which time Sticky Club benefits will be fully accessible to members throughout New Zealand at all PAK’nSAVE stores.
1.5 Sticky Club membership is free. To join, simply pick up a Sticky Club Tag in-store (South Island stores only) and register either online here, in-store at the Sticky Club kiosk or by phoning the Sticky Club Call Centre on 0800 80 75 75 during normal business hours.
1.6 To join Sticky Club, you must provide us with a valid email address because we will primarily communicate Sticky Club member benefits to you via email. Without an email address we will be unable to provide you with the full benefits of being a Sticky Club member. Once you’re a member you can log into your existing Sticky Club member account at stickyclub.co.nz at any time or at the in-store Sticky Club kiosk during business hours and update your communication preferences.
1.7 Sticky Club is primarily intended as a rewards programme for individuals. However from time to time Foodstuffs may in its absolute discretion accept applications from businesses, organisations and societies to join. You may apply to register your New Zealand business, organisation or society to Sticky Club by providing your business, organisation or society’s name and relevant contact details including physical business address, postal address, phone number and email address at the time of registration. You will still need to provide a contact name for an individual at your business, organisation or society. Notwithstanding the above, individuals or businesses purchasing goods from PAK’nSAVE for the purposes of resale will not be eligible to join Sticky Club.
1.8 Sticky Club is intended for use by people located in New Zealand and is not intended for use by people located outside New Zealand. All Sticky Club members must be residents of New Zealand and have a valid New Zealand physical address and postal address.
2. Acceptance of terms and conditions
2.1 These Terms and Conditions (together with any amendments from time to time) govern Sticky Club. Submitting a Sticky Club member registration (either for yourself or on behalf of a Sticky Club Household member), any use of your Sticky Club Tag or membership number, or any other participation in Sticky Club will be deemed acceptance of these Terms and Conditions.
2.2 Foodstuffs reserves the right to amend the Sticky Club Terms and Conditions, at any time, and will communicate any changes by publishing revised Terms and Conditions at stickyclub.co.nz. Your continued participation in Sticky Club following any changes to the Terms and Conditions will be deemed acceptance of the updated Terms and Conditions.
3. Sticky Club Tag and Member Account
3.1 The Sticky Club Tag is issued by and remains the property of Foodstuffs, and must be returned to Foodstuffs on request or destroyed when no longer valid or required by us.
3.2 When you first set up your Sticky Club member account you will be asked to create a password to prevent unauthorised access to your account. Once your member account is set up, you will be able to log into stickyclub.co.nz, either online or at the in-store kiosk, to check your current Sticky Fuel or Coffee Stamps balances, view your deals, create Sticky Fuel vouchers or update your member account details.
3.3 Once registered, you can log into your member account at stickyclub.co.nz on your Smartphone to access a digital version of your Sticky Club Tag which can be scanned at a PAK’nSAVE checkout (initially South Island stores only) in place of scanning your Sticky Club Tag.
3.4 Initially Sticky Club is only launching in the South Island, so your Sticky Club Tag can only be used at PAK’nSAVE stores in the South Island to collect Sticky Fuel savings, redeem SCAN-A-DEALS or to earn Coffee Stamps (at PAK’nSAVE stores with an in-store café only).
3.5 You may only have one Sticky Club Tag registered in your name at any one time.
3.6 If your Sticky Club Tag is lost or stolen you must immediately log in to your member account or contact the Sticky Club Call Centre on 0800 80 75 75 and:
• place your Tag on hold (until you find your Tag again); or
• register a replacement Tag against your existing Sticky Club member account.
To replace your Tag, you will first need to pick up a new Tag from a PAK’nSAVE store (initially South Island stores only).
3.7 Where a Sticky Club Tag is lost or stolen, Foodstuffs is not responsible for any loss of member benefits, including but not limited to Sticky Fuel savings, SCAN-A-DEAL redemptions or Coffee Stamps balances. In addition, we cannot guarantee that all member benefits earned prior to the date of loss or theft of the Tag will be available for use on your replacement Tag.
3.8 The Sticky Club Tag is not transferable, cannot be copied, bought or sold, and can only be used by the member who is registered against the Tag or their partner/spouse or other immediate family member. Proof of identification may be requested at any time.
3.9 Your Sticky Club Tag is not a credit card, debit card or gift card and you cannot load money onto the Tag.
4. Sticky Club Households
4.1 If a number of individuals live at the same address and share the shopping, they may wish to form a Sticky Club Household (‘Household’) for the purposes of pooling their membership benefits together.
4.2 An existing Sticky Club member may create a Sticky Club Household by either of the following methods:
4.2.1 Invite other existing Sticky Club members: As an existing Sticky Club member you can invite another Sticky Club member who lives at the same residential address as you to join your Sticky Club Household. You can do this by logging into your member account either online at stickyclub.co.nz, at the in-store Sticky Club kiosk or by contacting the Sticky Club Call Centre on 0800 80 75 75. The invited member will be sent an invitation by email and if they accept, will be joined to your Household from the date that they accept the invitation. If the invited member declines or does not respond to the invitation, then they will remain as an individual member of Sticky Club and will not be joined to your Household.
4.2.2 Register a new member to Sticky Club and your Household: You may on behalf of someone else living at your residential address who is not already a Sticky Club member, register that person as a new member of your Sticky Club Household, so long as you have their express consent to do so. To do this, you will first need to pick up a new Sticky Club Tag at a PAK’nSAVE store (initially South Island stores only). You will then need to log into your member account either online at stickyclub.co.nz or at the in-store Sticky Club kiosk and complete the registration form (located on the ‘My Household’ page) by entering the Tag number (printed on the reverse of the Tag) together with basic contact information for the individual including first name, last name, gender and date of birth. You must also declare that you have the express consent of the named individual to provide their personal information for the purposes of registering them for Sticky Club.
4.2.3 Once registered, you must hand over the Sticky Club Tag to the new member together with the information brochure that accompanied the Sticky Club Tag. To maximise the benefits available, they should then complete their Sticky Club member registration and become an active member of Sticky Club.
4.3 If you have been registered for Sticky Club by another member of your Household, by using your Sticky Club Tag, you consent to being a Sticky Club member and to us using your personal information for the purposes of administering and promoting Sticky Club. To enjoy the full benefits of Sticky Club, you should also complete your Sticky Club member registration by providing your contact details including email address and contact phone number. You can do this by logging into your member account either at stickyclub.co.nz, at the in-store Sticky Club kiosk or by contacting the Sticky Club Call Centre on 0800 80 75 75.
4.4 There is a limit of 4 members per Sticky Club Household although there may be more than one Sticky Club Household group set up at the same residential address. You may only belong to one Sticky Club Household at any one time. If you currently belong to a Sticky Club Household and wish to join a different Household, you must first leave the existing Sticky Club Household. You can do this by logging into your member account either at stickyclub.co.nz, at the in-store Sticky Club kiosk or by contacting the Sticky Club Call Centre on 0800 80 75 75.
4.5 If you join a Sticky Club Household, your current Sticky Fuel savings balance (if any) will be added to the Household’s balance. In addition, any Sticky Fuel vouchers that you have created, but not printed, at the time of joining the Household will be cancelled and the value of those vouchers will be credited to the Household’s Sticky Fuel savings balance. If you qualified for any SCAN-A-DEALS prior to joining the Household, you or any member of the Household will be able to redeem them. In addition, you will also be able to redeem any SCAN-A-DEALS that were sent to the other members of the Household.
4.6 The Sticky Club member who initiated the formation of the Sticky Club Household is referred to as the ‘Head Honcho’ and that person will be responsible for managing the membership and Sticky Fuel redemption privileges of all members of the Household.
4.7 As a condition of joining a Sticky Club Household, a member consents to the Head Honcho managing the Household on their behalf and in particular being responsible for the following activities:
4.7.1 Managing the Household membership. The Head Honcho may invite, join or delete members from the Household at any time, so long as there are no more than 4 members per Household at any one time.
4.7.2 Controlling Sticky Fuel Redemption Privileges of Household members. The Head Honcho may grant or withdraw redemption privileges to any or all individual Household members for Sticky Fuel benefits at any time.
4.7.3 Updating the Household address. The Head Honcho is responsible for updating the Household residential address should it change. This will also update the address of individual Sticky Club members of that Household.
4.7.4 Change the Household’s Head Honcho. Where the Head Honcho is leaving the Household, or no longer wishes to be the Head Honcho, that person may invite another existing Sticky Club Household member to become the new Head Honcho for the Household. If the invited member accepts the invitation they will immediately replace the existing Head Honcho and will assume all responsibility for managing the Household. If the invitation is not accepted, the Head Honcho will remain unchanged. The Head Honcho may then choose to either remain as the Head Honcho, invite another Household member to become the Head Honcho, or delete the Household.
4.7.5 Delete the Sticky Club Household. The Head Honcho may delete the Household at any time. Once a Sticky Club Household is deleted, Sticky Club members are free to join another existing Household at their residential address, form a new Household of their own or remain as an individual member of Sticky Club. Any accrued Sticky Fuel savings and any accrued Coffee Stamps balance at the time the household is deleted will be retained by the Head Honcho. In addition, any SCAN-A-DEALS will only be available to the customer that originally qualified for the offer and will no longer be available for redemption by any member of the Household.
4.8 If you are part of a Sticky Club Household and are subsequently removed from the Household by the Head Honcho, you are free to join another existing Household at your residential address or form a new Household of your own. However, any Sticky Fuel savings or Coffee Stamps purchases that you contributed to the Household will be retained by the Head Honcho and you will not be able to take them with you. You will still be able to redeem any SCAN-A-DEALS that you originally qualified for but will no longer be able to redeem SCAN-A-DEALS that were sent to any other members of the Household.
5. Sticky Fuel
5.1 During each calendar month, Sticky Club members can accumulate savings on fuel (“Sticky Fuel”) by shopping at participating PAK’nSAVE stores (initially this will be South Island stores only until Sticky Club is available at PAK’nSAVE North Island stores).
5.2 Earning Sticky Fuel Savings: To earn Sticky Fuel savings you must scan your Sticky Club Tag at the PAK’nSAVE checkout at the time of purchase. There are three ways to earn Sticky Fuel savings:
5.2.1 Base earn rate. You will earn 1 cent-per-litre saving on fuel for every whole $20 spent in a single transaction (excludes spend on tobacco, cigarettes, phone cards and top-ups, gift cards, Lotto and Christmas Club top-ups). During specific promotional periods, Sticky Club may also run special promotions that allow you to earn a higher base earn rate for a limited time only, for example ‘Double Sticky Fuel savings’.
5.2.2 Bonus product offers. You may also earn bonus cents-per-litre savings on fuel by purchasing specially marked products in-store. Qualifying products will be clearly marked in-store with a special Sticky Fuel ticket displaying the available cents-per-litre saving on fuel.
5.2.3 Bonus SCAN-A-DEALS. In addition, you may earn bonus cents-per-litre savings on fuel by purchasing qualifying products from SCAN-A-DEALS promotions. Qualifying products will be communicated to you by email and displayed under the ‘Deals’ page when you log in to stickyclub.co.nz.
5.3 Sticky Fuel savings cannot be retrospectively applied once a transaction has been completed if you forget to scan your Sticky Club Tag at the time of purchase.
5.4 Sticky Fuel savings are entirely separate to the normal PAK’nSAVE spend-based fuel vouchers that appear on till receipts (‘Spend Based Fuel Vouchers’) available to all customers. Sticky Fuel savings cannot be combined with Spend Based Fuel Vouchers.
5.5 Sticky Fuel savings may be accumulated over multiple transactions and there is no limit to the amount of Sticky Fuel savings you may accumulate within a calendar month (note there are however, limits on the conversion of Sticky Fuel savings into Sticky Fuel discount vouchers see clause 5.8 below).
5.6 Any Sticky Fuel savings earned will be added to your current Sticky Fuel savings balance which will be displayed on your till receipt, in your weekly Sticky Club email or can be viewed online by logging into your Sticky Club member account.
5.7 Should you subsequently return and obtain a refund on any qualifying products or transaction spend on which you earned Sticky Fuel savings, your Sticky Fuel savings balance will be adjusted with the corresponding Sticky Fuel savings value (that relates to the refunded product or transaction spend) deducted from your balance. This adjustment may result in a negative Sticky Fuel savings balance.
5.16 Sticky Fuel vouchers are only available for use by the individual Sticky Club member (or Sticky Club Household) that earned the reward and are not transferable to another member or exchangeable for cash or any other reward.
5.17 Once a Sticky Fuel voucher has been printed it cannot be cancelled. If your Sticky Fuel voucher is lost or stolen, you may request a replacement voucher at the PAK’nSAVE store where you printed your original voucher. However, you will need to provide a relevant till receipt or other evidence of your Sticky Fuel savings balance prior to the time you printed the lost or stolen Sticky Fuel voucher.
5.18 If you are part of a Sticky Club Household, your Sticky Fuel savings will be combined with the Sticky Fuel savings of other Household members to maximise your Sticky Fuel savings balance. However, unless you are the Head Honcho, as a member of a Household you will not be able to create and print Sticky Fuel vouchers until the Head Honcho grants you redemption rights to do so.
5.19 Once a Sticky Fuel voucher is created by a Household member, if it is not printed immediately it will print automatically the next time any member of a Sticky Club Household with redemption rights scans their Sticky Club Tag at a PAK’nSAVE checkout (initially South Island stores only). Alternatively any member of the Household may print a Sticky Fuel voucher from the in-store Sticky Club kiosk provided that they have been given redemption rights by the Head Honcho.
5.20 Any remaining Sticky Fuel savings balance that has not been converted into a Sticky Fuel voucher will expire at the end of the calendar month in which it was earned and will be deleted from your account.
5.21 Any unprinted Sticky Fuel vouchers will expire 7 days after the calendar month in which the savings were earned has ended and will be deleted from your account.
5.22 Sticky Fuel will NOT be available at PAK’nSAVE stores in the North Island until the programme is launched nationwide.
6.1 From time-to-time, we may send you special SCAN-A DEALS promotions (“SCAN-A-DEALS”) based on your previous shopping behaviour. These promotions may include a fixed or percentage discount off a product, a free sample or bonus Sticky Fuel savings.
6.2 SCAN-A-DEALS are not available to all customers and will only be made available to selected customers who have recently purchased similar or related products and scanned their Sticky Club Tag during those transactions.
6.3 To be eligible to receive SCAN-A-DEALS, you must have a valid email address recorded against your Sticky Club account and currently be opted-in to receive Sticky Club emails.
6.4 SCAN-A-DEALS will not be advertised in-store. We will let you know about any SCAN-A-DEALS that you qualify for by email communication. Alternatively, any applicable SCAN-A-DEALS will be displayed on the ‘Deals’ page when you log in to stickyclub.co.nz.
6.5 To redeem SCAN-A-DEALS, you must scan your Sticky Club Tag at the checkout at the time of purchasing a qualifying product.
6.6 SCAN-A-DEALS can only be redeemed at PAK’nSAVE South Island stores and are subject to stock availability in-store.
6.7 SCAN-A-DEALS promotions may have their own terms and conditions regarding qualifying products, purchase limits and expiry dates. Any conditions specific to individual SCAN-A-DEALS will be displayed with the offer in the email or on the ‘Deals’ page when you log in to stickyclub.co.nz.
6.8 SCAN-A-DEALS cannot be retrospectively applied once a transaction has been completed if you forget to scan your Sticky Club Tag at the time of purchase.
6.9 If you are part of a Sticky Club Household, any SCAN-A-DEALS sent to a member of the Household will be available for redemption by any other member of that Sticky Club Household, provided they scan their Sticky Club Tag at the time of purchase. The other members of the Household will not receive prior notification of your SCAN-A-DEALS.
6.10 Foodstuffs does not make any commitment as to the frequency or quantity of SCAN-A-DEALS that you may receive, nor does it guarantee that you will receive any or all SCAN-A-DEALS irrespective of your previous shopping behaviour.
7. Sticky Deal - Coffee
7.1 A Coffee Sticky Deal is a special offer that rewards Sticky Club members for purchasing any 8 hot drink beverages from a PAK’nSAVE in-store café with a free hot drink reward of their choice.
7.2 Coffee Sticky Deals are only available at PAK’nSAVE stores with an in-store café (initially this will be South Island stores only until Sticky Club is available at PAK’nSAVE North Island stores).
7.3 To qualify for a free hot drink reward you must scan your Sticky Club Tag at a participating PAK’nSAVE café checkout at the time of each individual qualifying purchase to earn a Coffee Stamp.
7.4 Qualifying hot drink purchases can be made over multiple transactions at any participating PAK’nSAVE store with an in-store café (initially South Island stores only). Your Sticky Club account will keep track of your purchases and you can view your current Coffee Stamps balance on your till receipt, in your weekly Sticky Club email or by logging into your member account at stickyclub.co.nz or at the in-store Sticky Club kiosk.
7.5 Any transactions involving qualifying hot drink purchases that are subsequently returned and refunded in full, will result in your current Coffee Stamps balance being adjusted by deducting the corresponding Coffee Stamps counter of the refunded transaction.
7.6 Qualifying hot drink purchases cannot be retrospectively applied once a transaction has been completed if you forget to scan your Sticky Club Tag at the time of purchase.
7.7 When you reach the qualifying threshold for a free hot drink reward i.e. earn 8 Coffee Stamps, the free hot drink reward will automatically be loaded against your Sticky Club Tag. Your free hot drink reward does not expire and you can choose when you wish to redeem it.
7.8 To redeem your free hot drink reward, you must advise the PAK’nSAVE in-store Café attendant that you wish to redeem it and scan your Sticky Club Tag at the time of purchase.
7.9 You may earn as many free hot drink rewards as you wish by purchasing qualifying hot drink beverages from any participating PAK’nSAVE in-store café (initially South Island stores only).
7.10 Free hot drink rewards are only available for use by the individual member (or Sticky Club Household) that earned the reward and are not transferable to another member or exchangeable for cash or any other reward.
7.11 If you are part of a Sticky Club Household, your individual Coffee Stamps balance will be combined with those of your other Household members to earn a free hot drink reward faster.
7.12 A free hot drink reward can only be redeemed once. If you are part of a Sticky Club Household, the free hot drink reward will be granted to the first Household member who scans their Sticky Club tag at a participating PAK’nSAVE in-store café (initially South Island stores only) and chooses to redeem the reward.
8. Your Responsibilities as a Sticky Club Member
8.1 Up to date contact details – As a Sticky Club member, you must provide us with your correct full legal name and personal contact details such as your residential address, postal address, phone number and email address. Please update your Sticky Club member account with any changes to your personal or membership details either at stickyclub.co.nz, at the in-store Sticky Club kiosk or by advising the Sticky Club Call Centre on 0800 80 75 75. Foodstuffs will not be liable for any loss of benefits resulting from your details being out of date or inaccurate and may exercise its rights under clause 8.1.
8.2 Keep your Sticky Club Household account up to date – If you are the Head Honcho of a Sticky Club Household, you agree to keep the contact details of the Household up to date. In addition, you agree to inform the other members of the Household of any important changes to the Household such as membership, Sticky Fuel redemption privileges or Household address changes.
8.3 New member registrations to your Sticky Club Household – If you register a new member to the programme (and consequently to your Sticky Club Household), you must arrange for that individual member to complete their Sticky Club member registration as soon as possible by logging into their member account at stickyclub.co.nz, at the in-store Sticky Club kiosk or by contacting the Sticky Club Call Centre on 0800 80 75 75.
8.4 Protect your Sticky Club account and password - You are responsible for the safe-keeping of your Sticky Club Tag and protecting access to your Sticky Club member account, including any security details such as your password or security question and answer. You must notify Foodstuffs immediately if your Sticky Club Tag is lost or stolen or of any unauthorised use of your account and/or password or any other breach of security. We will not be held responsible for any loss you suffer arising from you failing to safe-guard your Sticky Club Tag, your password or any other security details.
9.3 On the death of an individual Sticky Club member their Sticky Club membership will terminate. Any unused or other benefits earned but not redeemed at the time of the member’s death will be cancelled for no consideration. On a Sticky Club Household member’s death, Foodstuffs may allocate any benefits earned to the remaining Household members. Accrued benefits may not otherwise be transferred. Where Foodstuffs learns of a Head Honcho’s death and if the remaining Household members have not in a reasonable time elected a new Head Honcho, Foodstuffs may in its discretion elect a new Head Honcho. In doing so Foodstuffs may take into account other Household members’ preferences.
10.1 Foodstuffs through its related companies, Foodstuffs South Island Limited and Foodstuffs North Island Limited, collects and holds personal information in accordance with its obligations under the Privacy Act 1993 (Privacy Act).
10.2 From time to time Foodstuffs may need to obtain personal information from you in the course of providing the Sticky Club programme to you. Personal information is any information about you that identifies you, or by which your identity can reasonably be ascertained. To register with Sticky Club, you will need to provide Foodstuffs with certain personal information, which may include your name, address, email address, phone number and other requested information. In addition, we may collect various information from you when you purchase goods or services from us or scan your Sticky Club Tag (including transactional data).
10.3 By joining and participating in Sticky Club and using your Sticky Club Tag, you agree that Foodstuffs may collect, store and use your personal information to do any of the following:
• contact you in relation to your Sticky Club membership and provide you with the benefits of being a Sticky Club member and having a Sticky Club Tag;
• contact you (or allow a PAK’nSAVE store staff member to contact you) in relation to store transactions where you have scanned you Sticky Club Tag;
• identify and determine member benefits, offers or promotions that may be relevant to you, your family or Household based on what you like to buy;
• provide you (or allow a third party to provide you) via email, online (Sticky Club website or social media channels) or by post with details of special offers, discounts, prize draws, competitions and information about products and services offered by Sticky Club, PAK’nSAVE or other brands, that may be of interest to you, your family or Household;
• conduct research related to your supermarket shopping including sending you invitations to complete surveys from time to time;
• use your personal information for other Foodstuffs marketing and promotional purposes;
• take actions required to keep your information secure;
• undertake data analytics, insights or data mining (including the anonymisation or aggregation of your personal information with other data) to identify patterns and trends, and use the full benefit of that analysis.
• from time to time we may use your data to target you through social media channels, like Facebook. In this case, we match encrypted (hashed) email addresses with encrypted Facebook data to identify a match in a secure environment. The hashed data is deleted as soon as the match is complete and never kept or used by Facebook or shared with any third party, and
• Such other purposes we make known to you at the time of collection.
10.4 By joining Sticky Club and using your Sticky Club Tag, you agree that Foodstuffs may share your personal information to third parties for the purposes listed in clause 10.3 and in particular that Foodstuffs may also share your personal information to our related companies including Foodstuffs South Island Limited and Foodstuffs North Island Limited, agents working on behalf of Foodstuffs (such as mailing companies, research companies, data hosting suppliers and other suppliers), Foodstuffs North Island Limited and Foodstuffs South Island Limited’s suppliers, and a Foodstuffs North Island Limited or Foodstuffs South Island Limited franchisee PAK’nSAVE store owner or store staff member for the purposes set out in clause 10.3, provided that unless required by law, we will not otherwise pass on your personal information to a third party.